To ensure that your package reaches you as quickly as possible, your order is processed directly in our system. This is why the address can only be changed within 30 minutes of completing the order. However, if you pay by credit card or other electronic payment method, we are unfortunately no longer able to intervene for buyer protection and security reasons.

We ship worldwide via DHL-GLS-UPS. If your order is already being processed or on its way, subsequent address changes are no longer possible. If the package cannot be delivered, it will be sent back to us. We will then contact you and resend the package as soon as we have received the correct address from you.

If you have not received an order confirmation from us, please first check whether you have entered a correct email address. If an error has crept in, you can subsequently change your email address in your customer account and have the order confirmation sent to you again.

Automatically generated emails often end up in the spam folder. Please check whether the order confirmation has ended up there.

Depending on the mailbox provider, there may occasionally be transmission problems when sending the order confirmation. If the order confirmation has not arrived in the spam folder despite the correct email address, please contact our customer support directly. You can reach us at any time by email (info@nevamkette.de) and we will be happy to help you.

Due to system reasons, unfortunately no changes or cancellations are possible after the order has been completed.

However, if you do not like the items you ordered, you can exercise your right of cancellation and return the items within 14 days and reorder the desired products. Engraved and personalized items that were made to your individual request cannot be returned/exchanged. For hygiene reasons, this also applies to earrings.

Please note that the goods must be in their original condition and packaging in order to be returned. If the goods are damaged or contaminated, we cannot accept a return.

We offer worldwide shipping via dhl-gls-ups Shipping within Germany is free Shipping free has been applied to all our products

The production of personalized jewelry can take 1 to 3 working days. We then hand the shipment over directly to DHL. The delivery time to Germany and Austria is usually three to five working days. Deliveries to other countries can take up to seven working days.

We apologize for any delays that may occur during peak periods (e.g. on public holidays, Black Friday) on the part of the delivery service.

If your package was damaged during shipping, we must report the damage or theft to DHL. Please contact us immediately or within 7 days by email (info@nevamkette.de ) stating your name and order number. We will then inquire about the damage and ask you to send us a photo of the damaged package (if necessary, stating whether the package has been repackaged). Then you hand the package in to the nearest post office for inspection and submit a written damage report to the shipping courier. Once the damage has been processed, we will send you another package.

If the delivery is incomplete or an item is missing, please contact our customer service by email within 7 days to have the missing products sent to you. After this period has expired, unfortunately no refund of the goods or the purchase price is possible.

If the package was delivered according to the tracking but you have not received it, please contact our customer support as soon as possible. We can be reached at any time by email (info@nevamkette.de) and will initiate an investigation with the shipping courier. Non-delivery can be reported within four weeks and an investigation or replacement delivery can be requested. A later complaint is unfortunately not possible for technical reasons.

If the package is still on its way to you according to the tracking information and this status has not been updated for several days, please contact the shipping courier directly and ask them about the status of your package.

NO CUSTOMS OR IMPORT CHARGES FOR ALL ORDERS